Education: Sybex Cisco Certified Network Associate program (self-study), March ’02 – June ‘02
South Hills School of Business and Technology, State College, PA, '97 - '99
Major: Computer Information Systems - Network Engineering
Pennsylvania State University, University Park, PA '91-'95
Bachelor of Arts in English – '95, Associate in Arts – '93
Certifications: Cisco Certified Network Associate (CCNA# CSCO10490401) – June 2002
A+ Certified Technician (CompTIA ID# COMP10298947) – June 2000
Technical Skills
Operating Systems: DOS, Windows 95/98/NT/2000/XP
Computer systems: Hardware/Software/operating system installation, configuration, upgrades, and troubleshooting, typing 60+ wpm.
Network Support: IP addressing/subnetting, basic router/switch configuration, dial-up and LAN/WAN connectivity principles, network cabling installation.
Telecommunications: DSx /OCx circuits, DEX600 switch operations, DACS (Tellabs Titan 5500, Alcatel 1630/1631/CS1), TL1 network transaction language, digital testing, voice/data circuit design/analysis, disaster and outage recovery, hot cuts, moves/adds/changes, circuit provisioning and order process management, voice routing, voice traffic analysis and shaping, CDR analysis, extensive ILEC/CLEC/IXC/vendor contact, circuit pricing and sales support.
Software applications: MS Office and Outlook, Web browsers, HTML, Email applications, FTP, Telnet, TTERM, Photoshop, and various business applications and software.
Work Experience
Network Consultant – Infinity Development Group, LLC, Hixson, TN June 2005 – Present (part-time)
· Perform new computer system setup, system upgrades, hardware/software troubleshooting and technology recommendations for small business and residential customers.
· Implement and maintain computer hardware/software, LAN/VPN connectivity (routers/switches), and email access.
Sr. Network Provisioner – Covista Communications, Chattanooga, TN Oct. ’05 – present
· Serve as pricing and design contact for Covista’s telecommunications sales reps.
· Research all available pricing options for network and customer circuits (retail and wholesale) using LATTIS (Local Area Transport Tariff Information System) and email/phone contact with carriers/vendors, and proprietary pricing systems.
· Complete circuit design objectives using available network resource assignments.
· Write orders for circuits (DS1, DS3, OCx) and network services (SS7, E911, Directory services) with LECs and IXCs via proprietary company interfaces (AT&T CAFÉ, Qwest Remote Control, Verizon Carrier Services Gateway…etc.).
· Track circuit orders through to completion and coordinate test and turn up to customer with focus on meeting customer and intra-company firm order commitments.
· Coordinate customer and vendor VoIP service orders with sales and engineering, ensuring timely service activation and documentation of resources and facilities used.
Network Operations Technician II – Covista Communications, Chattanooga, TN Oct. ’02 – Oct. ‘05
· Served as lead technician for Covista’s Network Operations group.
· Analyzed network routing and performed moves/adds/changes in Alcatel/DSC DEX 600E switch and SCP database including trunk translations, toll free, calling card, SS7, routing tables…etc.
· Created, worked and resolved network trouble tickets via Remedy.
· Communicated extensively with customers, vendors, LECs, CLECs, and IXCs to troubleshoot and resolve network problems and outages.
· Monitored and handled resolution of all switch site and office facility alarms including AC/DC primary power systems, HVAC, switched network routing/call processing errors, circuit outages, and network fraud detection systems.
· Performed traffic analysis on network circuits (inter-machine trunks, FGD tandem connections, carrier terminations, retail circuits) to maintain optimum network capacity usage.
· Provided support, guidance, and additional training for Level I NOC technicians.
Telecommunications Technician I - MCI WorldCom Inc., Trooper, PA July '00 - March ’02
· Served as point of contact to customers, technicians, provisioners, and designers, on issues related to design, order management, and implementation of network circuits.
· Created, tracked, and resolved trouble tickets on network circuit failures/outages.
· Monitored and controlled circuit order progress from order entry through test and turn-up to customer.
· Analyzed circuit layout records (CLR/DLR) to ensure conformity to specified WorldCom design standards.
· Reduced mileage and optimized network capacity usage through re-design of circuit engineering.
· Utilized circuit design information and TL1 network transaction language to build/break cross connects and provision DSx/OCx level circuits in Titan 5500 and Alcatel 1630/1631/CS1L DACS.
· Tested continuity of circuits with field technicians and customer contacts using various digital testing programs and test sets (Centest, Crosstalk, REACT2001, Network Management Tools, Integrated Testing Systems, Sage 930A, TBERD).
Computer Consultant - Self-employed, State College, PA May '98 - July '00
· Fielded calls on computer hardware/software/operating system problems.
· Dispensed advice and recommendations based on analysis of situation.
· Performed on-site hardware/software diagnoses, upgrades, and troubleshooting.
· Installed and optimized new computer systems for customers.
Shipping Representative - Penn State Mail Services through Olsen Staffing Services Sept. '97 - April '98
Development Assistant - Sterling Commerce through Advantage Staffing Services March '97 - Sept. '97
Production Assistant Pennsylvania State University English Department Jan. '95 - Dec. '95
· Received telephone calls from clients/staff members with questions or problems in relation to shipping of international FedEx packages.
· Created detailed reports of work performed in relation to client and staff problem solutions.
· Performed layout and design of manufacturing marketing material using QuarkXpress and Photoshop and tested/revised CD-ROM product using auditing software.
· Designed and published annual newsletter, calendars, and correspondence.
· Provided on-site support and solutions to clients and staff.
Systems Specialist - The Daily Collegian, State College, PA June '96 - March '97
· Performed maintenance and support of computer systems.
· Worked as an integral part of a team to resolve system problems, implement solutions, and meet deadlines for daily production of student newspaper.
· Designed newspaper pages, retouched and edited photographs with Photoshop and QuarkXPress.
· Developed pre-press negatives in darkroom environment.
References available upon request.